Frequently Asked Questions

What data sources do you support?

We support 4 data sources: Reddit subreddit analysis, Reddit search results across all subreddits, Trustpilot customer reviews, and custom text input for analyzing survey responses, customer interviews, support chats, and any other text content.

How does the platform access data?

We ethically gather public data using official APIs - Reddit's API for discussions, DataForSEO API for Trustpilot reviews, and direct text input for custom content. We never access private messages or restricted content.

Can I analyze my own text content?

Yes! Our text analysis feature allows you to paste or upload any text content up to 500,000 characters. This is perfect for analyzing survey responses, customer interview transcripts, support chat logs, or any other text-based feedback.

Can I white-label the reports?

Absolutely. You can add your own logo, colors, and branding to all reports generated through the platform.

Will you add more data sources?

Yes, we're continuously expanding our data sources. Amazon Reviews, G2, Capterra, and other review platforms are on our roadmap to give you a more comprehensive view of customer sentiment across multiple touchpoints.

When will the platform be available?

We're currently in private beta with select users. Join our waitlist to be notified when we open access to more users. Early waitlist members will get priority access and special launch pricing.

What makes this different from manual analysis?

Our AI processes hundreds of comments in minutes, identifying patterns and sentiment that would take days to compile manually. The reports are professionally formatted and ready to share with stakeholders immediately.

Is there a free trial available?

We'll be offering a limited free trial for early users. Join the waitlist to be among the first to access the trial when it becomes available.

What industries can benefit from this tool?

Any business that wants to understand customer sentiment can benefit - SaaS companies, e-commerce brands, agencies, consultancies, and product teams across all industries.

What types of insights are extracted from discussions?

Our AI identifies CRO/UX improvements, bugs, feature requests, marketing positioning, sales objections, competitor insights, pricing concerns, and retention opportunities, categorized for prioritization.

Who can benefit from this platform?

Product managers, UX researchers, marketing/sales teams, CRO specialists, customer success teams, consultants, agencies, and startup founders seeking user insights.

What report types are available?

We offer thematic analysis reports, with specialized CRO, UX, product, and marketing reports coming soon. Custom report builders are also in development.

What makes your insights unique compared to other tools?

Our insights are backed by verbatim user quotes from Reddit, providing authentic customer voices alongside thematic analysis.

How many Reddit discussions does the platform analyze?

It processes hundreds to thousands of comments/posts per session, filtered for relevance and quality.

Can I analyze specific subreddits or search across all of Reddit?

You can do both! Target specific subreddits for focused community insights, or use our Reddit search feature to analyze discussions about specific keywords across all of Reddit (e.g., "iPhone 15 Pro" discussions from any subreddit).

How does the platform access Reddit data?

Our platform uses Reddit's API to ethically gather public conversations from subreddits you specify. We never access private messages or restricted content.

How does Trustpilot analysis work?

Simply provide a Trustpilot business URL and we'll analyze customer reviews and ratings to extract insights about customer satisfaction, common complaints, and positive feedback patterns.

What file formats can I upload for text analysis?

You can paste text directly into the platform or upload common text formats. The text analysis supports up to 500,000 characters, making it suitable for large datasets like survey responses or interview transcripts.

How fresh is the Reddit data being analyzed?

The freshness of the Reddit data used in the analysis can be customized by you, with timeframes ranging from one day to one year or even all time.

Can I track my competitors through the platform?

Yes, analyze competitor discussions to uncover strengths, weaknesses, complaints, and market gaps.

How long does it take to generate a complete report?

Reports generate in 1-5 minutes, depending on analysis scope, and are saved in your dashboard for sharing.

Can I export reports in different formats?

Yes! Reports are available as shareable web pages with professional formatting, and can also be downloaded as PDF files for presentations or JSON files for data analysis and integration with other tools.